Intake form

Terms and conditions

By participating with training, you confirm that you have read, understood and agreed to the following terms and conditions:

• Payment in advance for your initial session or package is politely requested by BACS using the details which will be emailed to you on completion of booking arrangements.
• All initial appointments must be fully paid for, no later than 48 hours prior to your scheduled session. Your payment secures your booking. You will then receive payment acknowledgement and a booking confirmation email.
• Further sessions/follow-ups are payable after each session depending on time taken.
• All bookings are taken on a first come first served basis.
• Rescheduling will only be accepted if the notice is given at least 2 calendar days prior to the appointment. Occasionally, in the event of exceptional circumstances or adverse weather conditions, sessions may be postponed at short notice. If this happens, the appointment will be rescheduled to a mutually convenient time.
• Cancellations are not generally refundable except when due to veterinary care/illness - confirmation from your vet will be required to support request for a refund.
• We must be made aware of any and all behavioural and medical problems prior to accepting a booking. All questions asked prior to or during training sessions must be answered honestly so that Jo is able to form a clear understanding of your dogs needs and provide the appropriate support in the safest way.
• Woody’s Dog Training does not accept responsibility or liability in connection with any loss, damage to property, personal injury, theft or injury to dogs howsoever caused during the provision of training, wherever the training is held. You are fully responsible for the behaviour and welfare of your own dog(s) and agree to assume full financial responsibility for all expenses incurred. We recommend that all dogs are insured, at the very least for 3rd party liability.
• You must avoid activities if you have, or suspect you may have any current health concerns or injuries. Rescheduling will be offered.
• Equally, if Jo has any health concerns, you will be notified with as much notice as possible and a reschedule will be arranged.
• For remote/Zoom sessions please take note that by participating you are doing so at your own risk.
• You must use a suitable, non-slip floor space and ensure that any potential obstructions are removed from the vicinity before participation.
• The remote session will be recorded and retained for a period of up to thirty-six (36) months. This will not be shared with other parties unless we have your written permission to do so.
• Scientific research has proven that positive reinforcement is the most effective way to train dogs. We do not support forceful methods during our training. We cannot continue to support handlers who use force as a method after being guided on alternatives. Should this occur, the session will be discontinued and a refund will not be offered.
• Welfare of your dog is paramount. If at any time your dog is showing signs of stress or any behavioural, physical or medical issues, we reserve the right to end the session immediately and direct you as to the best course of action.
• Some training sessions are held outdoors and handlers should be prepared to work with their dogs in all weathers, unless the weather is extreme, in which case your appointment will be rescheduled.
• You acknowledge that behaviour modification takes time, that there are often no quick-fixes and that some behaviours can only be modified – not totally changed. You also acknowledge that control and management is often used in conjunction with training as the best option to remove unwanted behaviours.
• Enjoy your training experience and have fun! Training is a process which requires practice and consistency for improvement/development of good canine behaviours. You should be prepared to work at home and in the local environment with your dog for the foreseeable future to gain maximum benefit.

Privacy policy

• Please note that by providing your name, address, telephone number and email address you give your consent for Jo Newman at Woody’s Dog Training to contact you via these means, and to use this information for legitimate business purposes as required, and to contact you via your preferred means for relevant canine correspondence only.
• Your personal information will never be shared with third parties and will not be used for marketing purposes. Your data will be stored securely and you have the right to access this data and to have it removed from our records at any time.
• By signing the above form, you confirm that you are happy for Jo Newman at Woody’s Dog Training to use this information for the purpose of dog training business and communication only.